Tracker Public Live Demo – Knowledge Base
NetResults Tracker is very flexible and can be customized to fit virtually any workflow and tracking requirements. This demo currently presents a site tailored for publishing articles to a Knowledge Base.
This demo describes a fairly simple publishing scheme. By logging in as the various users of the system, you can obtain a feel for how the system works for each individual in the process.
About this Demo
- Start your Demo Evaluation Now
- Workflow and Users in this Demo
- Things to Note while trying out this Demo
- Restrictions Configured onto this Demo
Start your Demo Evaluation Now
To start your evaluation:
- Click on a button below to log into a demo site as the desired user. A new browser window will be created.
- It will contain the NetResults Tracker login web page with the User ID and password already filled in, just click on the Login button.
- When you are done using the system as that user, click on the Logoff icon at the top of your web page, then return to this window to try out the system as another user.
- Each user session is set to time out after 20 minutes.
There are 2 parts to the Knowledge Base:
- The workgroup, where Knowledge Base articles are drafted, reviewed, and published as well as the area where the Knowledge Base preferences are configured. This area is accessed by logging into NetResults Tracker.
- The Knowledge Base, where published articles can be searched and viewed. This area is accessed without a login.
Knowledge Base Demo Site 1 - No Admin Login Allowed
Admin not allowed on this site so that users can use the system without unexpected changes occurring in workflow, schema or user databases.
Workflow & Publishing
Use the buttons below to see the workflow for publishing articles.
Knowledge Base Searches
Click on the links below to see the Knowledge Base Search page.
Knowledge Base Search Page
Sample Searches:
- To search for all articles, click on the Search Page link above, then click on the "Search" button (without entering any text into the "Search For" field).
- To see all articles for the product "Our Browser", in the right pane under Quick Links click on the link for "Our Browser Articles".
- To see all articles for the product "Our Database", in the right pane under Quick Links click on the link for "Our Database Articles".
Knowledge Base Demo Site 2 - Admin Login Allowed
Workflow & Publishing
Use the buttons below to see the workflow for publishing articles.
Knowledge Base Searches
Click on the links below to see the Knowledge Base Search page.
Knowledge Base Search Page
Sample Searches:
- To search for all articles, click on the Search Page link above, then click on the "Search" button (without entering any text into the "Search For" field).
- To see all articles for the product "Our Browser", in the right pane under Quick Links click on the link for "Our Browser Articles".
- To see all articles for the product "Our Database", in the right pane under Quick Links click on the link for "Our Database Articles".
Workflow and Users in this Demo
The primary workflow used by this demo looks like this:
Pending Dev Review > In Dev Review > Pending Pubs Review > In Pubs Review > In Final Author Review > Published in KB
There are three organizations involved in the process:
- Support - Responsible for composing, publishing, and maintaining the Knowledge Base articles
- Development - Responsible for reviewing the articles for technical accuracy
- Publications - Responsible for reviewing articles for consistency with other documentation
Within each organization, the following users are defined (you can log in as any of these users):
| Support | sup_one, sup_two - Support Engineers sup_mgr - Support Manager |
|---|---|
| Development | dev_one, dev_two - Developers dev_mgr - Development Manager |
| Publications | pubs_one, pubs_two - Publications Reviewers pubs_mgr - Publications Manager |
The password for each user is the same as the User ID. Feel free to log in as each user and perform normal operations.
Things to Note while trying out this Demo
- After logging in, you are presented with a "home" page that summarizes the articles assigned to the user. Each user can select the reports to be displayed on their Home Page by clicking on the "Preferences" link in the upper right corner of the Home Page.
- Use the Add button to create a new article.
- Use the Task button to advance the state of an article. This allows each person assigned to an article to enter the correct information after completing their assigned task without any specific knowledge of the workflow as a whole.
- The workflow is set up so that when one individual marks a task complete, it is automatically assigned to a manager, who then assigns it to an individual for actual handling. In this scheme the manager need only log in to see what records he/she must assign to individuals for processing.
- NetResults Tracker allows limiting access to function by user group. For example, the Manager users are allowed to edit the fields of a article, but regular users are not.
- Each user can define their own saved queries and report layouts. They can also use the saved queries defined for any user group of which they are a member.
Restrictions Configured onto this Demo
This site is being used by many evaluators. To minimize conflict between users, the following features have been disabled or modified:
- Email is not actually sent for email, alerts, and discussion notifications.
- You cannot upload any file attachments.
- You cannot change the database type (it is always Microsoft Access).
- You cannot use the Maintenance functions.
- You cannot access the Workgroup Management System (WMS).
- You cannot access the User Management System (UMS).
- You cannot change any user passwords.
- The contents of the database are reset every night.