Tracker Public Live Demo – Development, Support and Knowledge Base
NetResults Tracker is very flexible and can be customized to fit virtually any workflow and form requirements. This demo currently presents a site tailored to handle development, support and knowledge base processes in a single workgroup.
By logging in as the various users of the system, you can obtain a feel for how the system works for each individual involved in the development, support and knowledge base processes.
About this Demo
- Start your Demo Evaluation Now
- Workflow and Users in this Demo
- Things to Note while trying out this Demo
- Restrictions Configured onto this Demo
Start your Demo Evaluation Now
To start your evaluation:
- Click on a button below to log into a demo site as the desired user. A new browser window will be created.
- It will contain the NetResults Tracker login web page with the User ID and password already filled in, just click on the Login button.
- When you are done using the system as that user, click on the Logoff icon at the top of your web page, then return to this window to try out the system as another user.
- Each user session is set to time out after 20 minutes.
Demo Site 1 - No Admin Login Allowed
Admin not allowed on this site so that users can use the system without unexpected changes occurring in workflow, schema or user databases.
Demo Site 2 - Admin Login Allowed
Workflow and Users in this Demo
Each project (Product Development, Support, Knowledge Base) has its own fields, form and workflow. The workflows for each project are listed below:
Product Development Workflow for processing "Issues":
Reported > Scheduled > In Development > Fixed > In Test > Tested > Released > Closed
Click here to see an explanation of how the Product Development process is set up.
Support Workflow for processing "Tickets":
Reported > In Process > Closed
Click here to see an explanation of how the Support process is set up.
Knowledge Base Workflow for processing "Articles":
Pending Dev Review > In Dev Review > Pending Pubs Review > In Pubs Review > In Final Author Review > Published to KB > Archived
Click here to see an explanation of how the Knowledge Base process is set up.
There following organizations are involved in the processes:
- Development - responsible for fixing issues and reviewing Knowledge Base articles
- QA - responsible for testing and reporting issues
- Build - responsible for putting fixes into the software build
- Support - responsible for processing support tickets and drafting Knowledge Base articles
- Publications - responsible for reviewing Knowledge Base articles
- External - external customers or partner companies that wish to report tickets and check on status
Within each organization, the following users are defined (you can log in as any of these users):
| Development | dev_mgr - Development Manager dev_one, dev_two - Development Engineers process_mgr - Process Manager |
|---|---|
| QA | qa_mgr - QA Manager qa_one, qa_two - QA Engineers |
| Build | bld_mgr - Build Manager |
| Support | sup_mgr - Support Manager sup_one, sup_two - Support Engineers |
| Publications | pubs_mgr - Publications Manager pubs_one, pubs_two - Publications Reviewers |
| External | res_three, res_four - Customers |
The password for each user is the same as the User ID. Feel free to log in as each user and perform normal operations.
Things to Note while trying out this Demo
- After logging in, you are presented with a "home" page that summarizes the records either submitted by the user, or those assigned to the user, or those assigned to a group in which the user is a member.
- Use the Task icon to advance the state of a record. This allows each person assigned to a record to enter the correct information after completing their assigned task without any specific knowledge of the workflow as a whole.
- The workflows are set up so that when one individual marks a task complete, it is automatically assigned to a manager, who then assigns it to an individual for actual handling. In this scheme the manager need only log in to see what records he/she must assign to individuals for processing.
- NetResults Tracker allows limiting access to records. For example, in this demo the external users are only allowed to see those records that they themselves have submitted.
- NetResults Tracker allows limiting access to function by user group. For example, the Manager users are allowed to edit the fields of a record, but regular and external users are not.
- Each user can define their own saved queries and report layouts. They can also use the saved queries defined for any user group of which they are a member.
Restrictions Configured onto this Demo
This site is being used by many evaluators. To minimize conflict between users, the following features have been disabled or modified:
- Email is not actually sent for email, alerts, and discussion notifications.
- You cannot upload any file attachments.
- You cannot change the database type (it is always Microsoft Access).
- You cannot use the Maintenance functions.
- You cannot access the Workgroup Management System (WMS).
- You cannot access the User Management System (UMS).
- You cannot change any user passwords.
- The contents of the database are reset every night.